Refund policy

Damaged or defective items

If your robe arrives damaged or does not work, email indigirobes@outlook.com within 7 days of delivery. Include your order number and a photo or video showing the problem. Once we confirm it, we will send a replacement or give you a refund, at our discretion.

What counts as a defect

The robe gives gentle, gradual warmth, not instant or intense heat. A robe that powers on and warms up normally is working as intended.

Change of mind

We can't accept returns or give refunds for a change of mind or personal preference once an order has been placed and processed. This includes ordering the wrong item, incorrect setup, and normal wear.

How to start a claim

Email indigirobes@outlook.com first, with your order number and photo or video evidence. Please don't send anything back without contacting us. If a returned item needs to be shipped out again, an extra shipping fee may apply.